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FAQ

Can I resell products I buy from this site?

Simply, no. Our products can be incorporated into a product that you sell but not sold in the same condition /packaging criteria in which they are purchased from us.
Why? Our clientele consists of home and cottage industry bakers who buy products with the intent to use them to make a finished product to sell to their customer.  We carefully select products whose trademark and license restrictions meets our customers' needs. Due to those restrictions though no packaged products purchased from us can be resold. 

I have a large order. Can I get a discount?

Call us to discuss this option as we can offer a coupon code for a large order. If you want a high quantity of a particular product then, yes, bulk product orders are discounted so definitely call us so we can make the better pricing available to you.

How long before my order is shipped?

All orders are held for one hour after the payment is processed to allow for cancellations and modifications. But once released (it is at this time we "receive" the order) they are immediately printed and given to an associate to fill. We make every attempt to ship orders received by 3pm EST Monday - Friday that same day. We achieve this ratio over 90% of the time. Orders received after 3pm Friday or placed Saturday and Sunday are shipped on Monday.
If for some reason there is a delay in shipping (which is rare, but possible), you will be notified - typically within a couple hours of placing the order.

What shipping services are available?

Free shipping is by USPS First Class mail which takes between 3-7 days to arrive depending upon your location.  USPS Priority is an unguaranteed expedited option which takes 2-3 days to most locations. USPS Priority Express is a guaranteed expedited option which takes 1-2 days to most locations.

Hey if you have a question not addressed above, call us at 844-460-4600.